The following conditions apply to all tours and transfers operated by Feel Zanzibar; herein after referred to as the “Tour Operator”.

Tour prices and increases:

The “tour price” for purposes of any tour shall be the price ruling at the time of confirmation by the tour operator, to the tour member of its acceptance of the tour members application for a particular tour. The tour operator reserves the exclusive right to change the price before the final quote or payment has been made, due to change of available accommodation, air ticket prices, fuel increases etc.

Cancellations and refunds:

The tour operator reserves the rights to cancel the reservation should payment not be received within the periods specified. If a tour member wishes to cancel a tour, notice of cancellation must be made in writing directly to the tour operator; in the event where of the following scale of charges shall apply:

More than 60 days prior to commencement – 25% deposit only.

Less than 60 days prior to commencement – 50% of total cost.

30 Days or less prior to commencement – 100% of total cost.

Should a tour member fail to join a tour or join it after departure or leave it prior to its completion, no refund will be made, and any additional expenses incurred will be for the said tour members own account. In the event of a tour member’s withdrawal from a tour after commencement for reasons of illness, he or she should obtain a medical certificate in support of any insurance claim. The tour operator shall not be liable to make any refunds for absence from a tour. Other than for the reason stated above and in the event there of, the tour operator shall in its exclusive discretion consider and take into account any refund, calculated as stated above. In the event of the tour member failure to give notice of cancellation of a tour, will result in forfeit of any monies been paid to tour operator.

Reservations and payment:

Confirmation of reservations is subject to the receipt by the tour operator of your deposit of 50% of tour price. The balance of the tour price shall be paid no later than 30 days prior to the tour commencement date. In the event of a reservation being made less than 30 days before the tour commencement date, payment of the full tour price is required at the time of booking. Prices are quoted in US dollars except where otherwise indicated, and remain subject to change without notice. The tour operator reserves the right to levy a surcharge on the quoted cost in the event of increases in Tanzanian Vat rates, accommodation and fuel costs, dues, taxes, fees or exchange rate changes. Such surcharges will not be levied once payment has been received in full. All deposits and payments are to be made by international bank transfer by the client according to the instructions issued by the tour operator. The tour operator will not accept responsibility for any funds transfer costs. All costs associated with funds transfer by the client shall be for the clients
account.

Tour Membership:

All tour members are responsible for procuring their own comprehensive insurance cover, not necessarily limited and including cover against:

1. Cancellation;

2. Curtailment of stay, and / or unscheduled extension of stay, restructuring of tour;

3. Loss or damage to luggage, personal effects, money or documents;

4. Death or disablement, personal injury; and

5. Medical expenses.

Changes to tour or facilities:

Should there be any major changes in any of the tour operators’ itineraries; the tour member will be informed. It is the responsibility of the tour member to check all programme details carefully and notify the tour operator whenever clarification is required. The tour operator reserves the right to cancel any tour, within its absolute discretion as a result of hostilities, political unrest or other circumstances amounting to force majeure. If the tour operator has to cancel a tour or travel arrangements as the result of such circumstances then the tour operator offer the tour member without delay the choice of an alternative tour or travel arrangements, at least comparable in standard, if available or alternatively a prompt and full refund of all money paid less reasonable expenses. In the unlikely event of there being an unscheduled extension of the tour as a result of flight delays, bad weather, strikes or any other cause reasonably beyond the tour operator’s control, the expenses relating to such unscheduled extension, rescheduling or restructuring of tour, are for the tour member’s account. The tour operator accepts no liability or responsibility for any loss, damage, injury, delay or inconvenience whatsoever to any traveller, to his or her luggage or other personal property sustained or suffered in or during passage, journey, tour or stay in respect of any accommodation, or carrying out of any arrangements booked by or through the tour operator. The tour member is accordingly advised to insure against such an eventuality. The tour operator acts as an agent/broker in packaging the tours and travel arrangements for its clients, utilizing the products of various travel suppliers.

Acceptance of our Terms and Conditions:

The tour operator undertakes to provide all services offered subject to the “Terms & Conditions”, stated herein, which “Terms & Conditions” the tour member duly accepts on payment of the required deposit of a specific tour. The tour member agrees and acknowledges that he or she has acquainted him or herself with the “Terms & Conditions” here under stated and the effect here of, as far as it is related to him or her, and agrees to be bound hereby.